Refund policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must be in the same condition as when you received it: unworn, unused, with all tags still attached, and in its original packaging. You'll also need your order number or proof of purchase.
HOW TO START A RETURN
To start a return, send us an email at info@hollisgoods.com with your order number and the reason for your return. You can also get in touch through our contact page at https://www.hollisgoods.com/pages/contact.
Once your return has been approved, we'll send you written instructions explaining how and where to ship your package. Please wait until you've received these instructions before sending anything back.
Items sent back without an approved return request cannot be accepted or refunded.
RETURN SHIPPING COSTS
If your item arrived damaged or defective, or you received the wrong item, we'll cover the full cost of return shipping and send you a prepaid return label free of charge.
If you're returning an item for any other reason, such as it doesn't fit or you've changed your mind, return shipping is at your expense. You can arrange shipping yourself using a tracked service, or ask us to send you a return label, in which case the cost of the label will be deducted from your refund.
We recommend using a tracked shipping service for all returns. Your package remains your responsibility until it reaches us, and we're unable to issue a refund for items that never arrive.
DAMAGES AND ISSUES
Please check your order as soon as it arrives and contact us right away if an item is defective or damaged, or if you received the wrong item, so we can look into it and make it right. If possible, please include a photo, as this helps us resolve the issue more quickly.
NON-RETURNABLE ITEMS
We cannot accept returns on gift cards or on custom or personalized items made to your specifications.
For hygiene reasons, we're also unable to accept returns on items with a removed hygiene seal, unless the item is defective.
All other items, including sale items, can be returned under the terms described above.
EXCHANGES
We don't offer direct exchanges. The quickest way to get the item you want is to return your current item and place a new order for the replacement. That way, your new item ships right away instead of waiting for your return to arrive.
REFUNDS
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If it is, your refund will be issued automatically to your original payment method within 7 business days.
Please keep in mind that your bank or card issuer may need some extra time to process and post the refund to your account. If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at info@hollisgoods.com.
COMPANY INFORMATION
Store Name: Hollis Goods
Company Name: D&D E-Commerce
Company Number: 42164821
Company Address: Marketentsterlaan 39, De Meern, Utrecht, 3454 WN, Netherlands
CONTACT US
Need help or more information? Contact us by email or through our contact form.
We're available five days a week and always aim to get back to you as quickly as possible.
Monday to Friday: 8.00 - 18.00 (ET)
Saturday and Sunday: Closed
Mail: info@hollisgoods.com
Phone: +18457938443