Privacy policy
Last updated: September 26, 2026
Hollis Goods runs this store and website, along with all related content, information, tools, features, products, and services, to offer you a carefully curated shopping experience (together, the "Services"). Our store is built on Shopify, which allows us to deliver the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise get in touch with us. Should our Terms of Service and this Privacy Policy ever conflict, this Privacy Policy will govern with regard to how your personal information is collected, processed, and disclosed.
Please take the time to read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.
PERSONAL INFORMATION WE COLLECT OR PROCESS
"Personal information" means any information that identifies you or another person, or that can reasonably be connected to you or another person. It does not include information that has been collected anonymously or de-identified so that it can no longer identify or be reasonably linked to you. Depending on how you use the Services, where you are located, and what applicable law allows or requires, we may collect or process the following categories of personal information, including any inferences drawn from it:
Contact details, such as your name, address, billing and shipping addresses, phone number, and email address.
Financial information, such as credit card, debit card, and financial account numbers, payment card details, account information, transaction details, payment method, payment confirmations, and other payment-related data.
Account information, such as your username, password, security questions, settings, and preferences.
Transaction information, such as items you browse, add to your cart or wishlist, buy, return, exchange, or cancel, as well as your order history.
Communications with us, such as the information you include when you contact us, for example in a customer support request.
Device information, such as details about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, such as how and when you interact with and navigate the Services.
WHERE WE GET PERSONAL INFORMATION
We may obtain personal information from the following sources:
Directly from you, for example when you create an account, visit or use the Services, contact us, or otherwise share your personal information with us.
Automatically through the Services, for example from your device when you use our products or services or visit our website, including through cookies and similar technologies.
From our service providers, for example when we engage them to provide certain technologies and they collect or process personal information on our behalf.
From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Providing, personalizing, and improving the Services. We use your personal information to deliver the Services to you, which includes fulfilling our agreement with you, processing payments, completing orders, remembering your preferences and the items you're interested in, sending account-related notifications, handling purchases, returns, exchanges, and other transactions, setting up and managing your account, arranging shipping, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products based on what you've bought. We may also use this information to further refine and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing and promotional messages by email, text, or mail, and showing you online ads for products or services on the Services or on other websites, including ads based on your past purchases, items you've added to your cart, and other activity on the Services.
Security and fraud prevention. We use your personal information to verify your account, provide a safe and secure payment and shopping experience, detect, investigate, and respond to potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and keep our Services secure. If you register an account, you are responsible for keeping your login credentials safe. We strongly recommend that you never share your username, password, or other access details with anyone.
Communicating with you. We use your personal information to provide customer support, respond to your questions, deliver effective service, and maintain our business relationship with you.
Legal purposes. We use your personal information to comply with applicable laws and respond to valid legal process, including requests from law enforcement or government authorities, to take part in or investigate civil discovery, potential or ongoing litigation, or other legal proceedings, and to enforce or look into possible violations of our terms or policies.
HOW WE SHARE PERSONAL INFORMATION
In certain situations, we may share your personal information with third parties for legitimate purposes in line with this Privacy Policy. These situations may include:
With Shopify, vendors, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to deliver marketing services and advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners handle your information in accordance with their own privacy notices. Depending on the state you live in, you may have the right to instruct us not to share your information for targeted advertising and marketing based on your activity across different merchants and websites.
When you ask, instruct, or otherwise consent to our sharing certain information with third parties, for example to have products shipped to you, or when you use social media widgets or login integrations.
With our affiliates or other companies within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to meet applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
OUR RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be sent to and shared with Shopify, as well as with third parties that may be based in countries other than your own, in order to provide and improve the Services.
To help protect, grow, and improve our business, we also use certain enhanced Shopify features that draw on data from your interactions with our store, with other merchants, and with Shopify itself. To offer these features, Shopify may use personal information collected from those interactions. In these cases, Shopify is responsible for processing your personal information, including handling any requests you make to exercise your rights regarding the use of your data for these purposes.
To learn more about how Shopify uses your personal information and what rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or other online platforms run by third parties. If you visit sites that we do not own or control, we encourage you to review their privacy and security policies and other terms.
We make no guarantees and accept no responsibility for the privacy or security of those sites, or for the accuracy, completeness, or reliability of the information they contain. Information you share in public or semi-public spaces, including on third-party social media platforms, may be visible to other users of the Services and/or those platforms, with no restrictions on how we or others may use it.
Including a link to a third-party site does not, in itself, mean we endorse that site's content or its owners or operators, unless we state otherwise on the Services.
CHILDREN'S DATA
The Services are not directed at children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as those terms are defined by applicable law) the personal information of anyone under 16 years of age.
SECURITY AND DATA RETENTION
Please keep in mind that no security measures are completely foolproof, and we cannot guarantee absolute security. Information you send to us may also not be secure while in transit. We advise against using unsecured channels to send us sensitive or confidential information.
How long we keep your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce our contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on the state you live in, you may have some or all of the rights described below regarding your personal information. These rights are not absolute, may only apply in certain situations, and in some cases we may deny a request where the law permits.
Right to access / know. You may have the right to request access to the personal information we hold about you, including the categories of information we collect and the purposes for which we use it.
Right to delete. You may have the right to ask us to delete the personal information we hold about you.
Right to correct. You may have the right to ask us to correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of your personal information and to ask us to transfer it to a third party, subject to certain conditions and exceptions.
Right to opt out of sale, sharing, or targeted advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or its use for targeted advertising, as those terms are defined under applicable state law. We also recognize Global Privacy Control (GPC) signals sent by your browser as a valid opt-out request where required by law.
Managing your communication preferences. We may send you promotional emails, and you can unsubscribe at any time using the link included in those emails. Even if you opt out, we may still send you non-promotional messages, such as emails about your account or orders.
You can exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and your related rights, including rights regarding data processed by Shopify, visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may also appoint an authorized agent to submit requests on your behalf. Before accepting a request from an agent, we will ask for proof that you authorized them to act for you, and we may need you to confirm your identity with us directly. We will respond to your request within the timeframe required by applicable law.
COMPLAINTS AND APPEALS
If you have a complaint about how we handle your personal information, please contact us using the details below. If we decline your privacy request, you may have the right to appeal our decision by contacting us. If you are not satisfied with the outcome of your appeal, you may be able to contact your state's Attorney General.
DATA LOCATION AND TRANSFERS
Please be aware that your personal information may be stored and processed in the United States and in other countries where we or our service providers, including Shopify, operate. Data protection laws in those countries may differ from those in your state. Whenever we transfer your information, we take reasonable steps to ensure it remains protected in line with this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated version on this website, revise the "Last updated" date, and provide any notice required by applicable law.
COOKIES
This website uses cookies and similar technologies. Cookies are small text files saved on your device when you visit a website.
Strictly necessary cookies. These are essential for the website to function. They keep track of what's in your shopping cart, your selected currency and region, and help keep checkout secure. Without them, you won't be able to place an order. These cookies are set by Shopify, the platform our store runs on.
Analytics cookies. Shopify sets cookies that show us how many people visit the store and which pages they look at. We use this information solely to understand how the store is used and to make it better. We do not use it to personally identify you.
Marketing cookies. We use advertising and measurement tools from Google (including Google Ads and Google Analytics) and may use similar tools from Meta (Facebook and Instagram). These services place cookies or similar technologies to measure the performance of our ads, understand how visitors find our store, and show you relevant ads on other websites and platforms. You can opt out of personalized Google ads at adssettings.google.com and learn more about how Google uses data at policies.google.com/technologies/partner-sites. You can also manage these cookies through our cookie banner (where shown) or your browser settings.
Managing cookies. You can delete or block cookies at any time in your browser settings, usually found under Settings, Privacy, or History. Please note that blocking strictly necessary cookies will prevent the shopping cart and checkout from working. Instructions for most popular browsers can be found on their respective help pages.
If you have any questions about our use of cookies, please email us at info@hollisgoods.com or reach out through our contact page.
COMPANY INFORMATION
Store Name: Hollis Goods
Company Name: D&D E-Commerce
Company Number: 42164821
Company Address: Marketentsterlaan 39, De Meern, Utrecht, 3454 WN, Netherlands
CONTACT US
Need help or more information? Contact us by email or through our contact form.
We're available five days a week and always aim to get back to you as quickly as possible.
Monday to Friday: 8.00 - 18.00 (ET)
Saturday and Sunday: Closed
Mail: info@hollisgoods.com
Phone: +18457938443